Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscriptions, one-time purchases, and credits work on Velvet Escape, and what happens when you cancel or request a refund.

By making a purchase on Velvet Escape, you agree to this policy alongside our Terms of Service.

Velvet Escape offers monthly subscription plans: Discovery (free), Romance, Signature, and After Dark.

Subscriptions renew automatically on a monthly basis until you cancel. You will be charged the applicable plan price on each renewal date using your payment method on file.

You can cancel your subscription at any time through the Service. Cancellation stops future renewals — it does not refund the current billing period.

When you cancel, you retain access to your paid plan features until the end of your current billing period. After that, your account reverts to the Discovery (free) plan.

Your conversations, memories, relationships, and story history are preserved when you cancel or downgrade. We do not delete your data because you changed plans.

You can cancel your subscription at any time through the Service — typically under Subscription or Billing settings. No penalty or fee applies.

If you cancel, your subscription remains active until the end of the current paid period. You will not be charged again after that period ends.

If you change your mind after cancelling, you may resubscribe at the current plan price.

Some features are available as one-time purchases, including Tonight Only experiences, appearance customizations ("Make Him Yours"), and credit packs.

One-time purchases are not recurring. You are charged once at the time of purchase.

Certain one-time purchases — such as permanent character appearance unlocks — remain accessible after purchase and do not expire.

Tonight Only experiences are tied to a specific experience session. Access to a specific experience is provided at the time of purchase.

Where offered, credits may be used to access premium features such as additional appearance customizations, content generation, or Tonight Only experiences.

Credits have no cash value and are not currency. Unused credits may expire according to the terms disclosed at the time of purchase.

Refund eligibility for spent credits is determined on a case-by-case basis, particularly where a purchase failed to deliver the intended feature.

Subscriptions: Because you retain full access through the end of a cancelled billing period, subscription payments for the current period are generally non-refundable. Where required by law, you may be entitled to a refund for a billing period where you did not use the Service or where a significant service failure occurred.

One-time purchases: Refund eligibility depends on the nature of the purchase and applicable law. Where a purchase failed to deliver the intended feature, or where a statutory right applies, we will process a refund.

Statutory rights: This policy does not affect any statutory rights you may have under applicable consumer protection laws. Where law mandates a refund, we will honor it.

To request a refund, contact us through the Support page with your account email and transaction details. We will review your request and respond within a reasonable period.

If your payment was made through a third-party platform (such as an app store), refund terms may be governed by that platform's policies.

When you downgrade from a paid plan to a lower plan or to the free Discovery plan, your conversations, memories, relationships, and story history remain intact.

You may lose access to certain premium actions — such as creating new custom characters on a lower tier — but everything you have already created stays yours.

If you later upgrade again, your premium access resumes and your preserved data remains available.

If a payment fails, we will attempt to retry the charge. If the charge cannot be completed, your subscription may be suspended or downgraded.

We will notify you of payment failures where possible. You are responsible for keeping your payment method current.

For billing questions, refund requests, or cancellation support, contact us through the Support page or at the contact information provided in the Service.