Terms of Service

By creating an account, accessing, or using Velvet Escape (the "Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all of these terms, do not create an account or use the Service.

Velvet Escape may update these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance of the revised Terms.

You must be at least 18 years of age to create an account and use the Service. Velvet Escape requires active age verification before access to any interactive content is granted.

By using the Service, you represent and warrant that you are at least 18 years old, that you are legally capable of entering into binding agreements, and that your use of the Service does not violate any law applicable to you.

Misrepresentation of your age is a violation of these Terms and may result in immediate account termination and legal consequences.

Velvet Escape is an interactive entertainment platform. All characters are fictional, AI-assisted, and generated by artificial intelligence. No character is a real person, and no character is based on or represents any living or deceased individual.

Characters do not have independent consciousness, feelings, or personal experiences. All responses are generated by AI systems configured with character personas, memory, and relationship state.

Velvet Escape never represents its characters as human beings, and no character will claim to be a real person. The Service is designed for entertainment purposes only.

Any resemblance between AI-generated characters and real persons is coincidental and unintentional.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.

You may not create accounts on behalf of others, share accounts, or use the Service under false credentials.

Velvet Escape reserves the right to suspend or terminate accounts that violate these Terms or applicable law.

You agree not to use the Service to:

• Generate, request, or promote content involving minors in any context, romantic or otherwise.

• Generate content depicting non-consensual scenarios, sexual violence, or coercion.

• Harass, threaten, or harm any person, including other users, staff, or the platform itself.

• Attempt to de-anonymize, identify, or impersonate any real person through the Service.

• Reverse-engineer, scrape, or extract data from the Service beyond the export tools we provide.

• Resell, sublicense, or commercially redistribute generated content without authorization.

• Circumvent age verification, access controls, or usage limits.

Velvet Escape may remove content and terminate accounts that violate these standards. Prohibited content may be logged for safety, moderation, and legal compliance purposes.

You retain ownership of content you submit to the Service, including messages you type and preferences you set.

AI-generated responses are produced by the Service based on character personas and your inputs. You may use generated responses for personal entertainment and may save, export, or delete them through the tools we provide.

The Velvet Escape Originals — character names, biographies, personas, stories, worlds, and visual identities — are owned by Velvet Escape. You may not use these characters or associated intellectual property outside the Service without written authorization.

Velvet Escape retains all rights to the Service, its brand, its platform, and its proprietary character catalog.

Velvet Escape offers paid subscription plans. Free accounts (Discovery) are available without payment. Paid plans include Romance, Signature, and After Dark, each with defined entitlements.

Subscriptions renew automatically on a monthly basis until cancelled. You may cancel at any time; cancellation takes effect at the end of your current billing period, and no penalty applies.

Payment is processed through our authorized payment provider. You authorize recurring charges to your payment method until cancellation.

Plan entitlements, pricing, and features may change. Price changes apply to future billing cycles and will be communicated in advance where required by law.

Some features may be purchased individually, including Tonight Only experiences, appearance customizations ("Make Him Yours"), and credit packs.

One-time purchases are non-recurring and are governed by the entitlements granted at purchase. Credits, where offered, have no cash value and may expire per the terms disclosed at purchase.

Certain purchases — such as permanent character appearance unlocks — remain accessible after the purchase and are not subject to recurring fees.

Subscriptions may be cancelled at any time with no penalty. Access continues until the end of the paid billing period.

Refund eligibility for one-time purchases and credits is governed by our Refund & Cancellation Policy and applicable law. Where required by law, you may be entitled to a refund for defective or non-delivered purchases.

For details, see our Refund & Cancellation Policy.

Velvet Escape collects and processes personal data as described in our Privacy Policy, including conversations, preferences, memories, and usage data.

You have the right to view, export, edit, and delete your data, including messages, memories, characters, and your entire account. These tools are available within the Service.

Your use of the Service is also governed by our Privacy Policy and, where applicable, our Cookie Policy.

The Service is provided on an "as-is" and "as-available" basis. Velvet Escape does not guarantee that the Service will be uninterrupted, error-free, secure, or available at all times.

AI-generated content may contain errors, inconsistencies, or unexpected responses. The Service does not provide professional, medical, psychological, legal, or relationship advice.

Some features referenced on the Service (such as voice and image generation) may be in development and not yet fully available. We do not guarantee specific feature availability dates.

Velvet Escape is not liable for the content of AI-generated responses beyond what is required by applicable law.

To the maximum extent permitted by law, Velvet Escape and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, arising from your use of or inability to use the Service.

Our total liability for any claim arising from the Service is limited to the amount you paid us in the preceding twelve (12) months, or where no payment was made, to the minimum required by applicable law.

Some jurisdictions do not allow limitations on liability; these limitations apply only where permitted by law.

You may delete your account at any time through the Service. Account deletion removes your conversations, memories, relationships, and associated data as described in our Privacy Policy.

Velvet Escape may suspend or terminate accounts that violate these Terms, applicable law, or our safety standards. We may also terminate accounts for inactivity or operational reasons with reasonable notice where possible.

Upon termination, certain data may be retained as required by law, for safety and moderation purposes, or as described in our Privacy Policy.

These Terms are governed by the laws of the jurisdiction in which Velvet Escape operates, without regard to conflict-of-law principles.

Any disputes arising from these Terms or the Service will be resolved through good-faith negotiation first, and where unresolved, through binding arbitration or competent courts as permitted by applicable law.

Class actions are waived to the maximum extent permitted by law.

For questions about these Terms, privacy concerns, account deletion, or legal matters, contact us through the Support page or at the contact information provided in the Service.